Service & Business

Can you provide on-site resident technical support?

Yes, in two common forms: resident support during line introduction, where engineers are stationed on site for a critical period after mass production starts to handle alarms and fine-tune parameters for a smooth transition; and phased stationing during multi-line replication or new factory construction. Resident support is billed per person-day including travel and accommodation, with duration and headcount agreed per project schedule. Where stationing is not practical, remote support plus scheduled inspections covers most situations.